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Testimonials

Stargate Cinema is proud to be the only home theater seating and decor company with a perfect A+ BBB record with zero complaints. We are celebrating our tenth year of customer service excellence as the premier provider of home theater seating and decor. Please click on the BBB Link to see a complete report, our A+ record with zero complaints. No other company selling home theater furniture can say the same thing. This means you will be provided with superior service before and after your sale. We look forward to assisting you with all of your home theater decor needs. Please feel free to call our product experts, toll free, at 866.684.3843.



Purchasing big ticket items online like Home Theater Seating and Accessories can be a scary venture. Rest assured that Stargate Cinema is here for you before and after the sale with our superior customer service that makes you feel like you're dealing with your favorite corner store. Here is a sampling of just some of the excellent feedback we've received lately:


The chairs arrived yesterday and we are very pleased with their appearance and comfort. Thank you for all your help. In a day and age where good customer service is a phrase that is used frequently, but in reality rarely occurs, you and your company standout as the embodiment of excellent customer service.

Albert F., Cre Coeur, MO


Mary I just wanted to thank you and Stargate Cinema for your excellent service in getting my home theater chairs delivered to me. Your white glove service is outstanding, my wife and I are very pleased with these chairs. Thanks for all the help you gave me, it was greatly appreciated.

Jon J., Upper Marlboro, MD


Good Morning,

I want to send you guys this email to say thank you! I really appreciate the service you provided and we really like our furniture.

Again Thanks! and Best Wishes

Madello, Lexington Park, MD


Hello Ken,

I received my order last week and did not get a chance to do anything with it yet. I just opened one to see how comfortable it is. I must say thanks for all your help. This selection is exactly what i would have wanted if i saw it in person before buying it as well. I greatly appreciate the time you took to understand my needs and suggest this.

Since a big delay in my project I am about 3 to 4 weeks from opening up all of the other chairs but i am sure NOW that this will be a perfect fit for my theater.

I have a few others things that I am looking at your site like carpet and marquee etc. I will contact you shortly for help with those.

Thanks,
-Raj, Northville, MI


You will be my first call when my need arises...count on it. Truly my pleasure [...] Thanks again to you and the whole team for a wonderful buying experience.

Thanks again for the follow up and please tell Mr. Lerch that I genuinely applaud the service culture he has fostered in his business and he has a truly outstanding team! Expectations exceeded since the very first touch...
Sincerely,

Jay S., San Antonio, TX


Seats are great and would do business once again with Stargate. 10 out of 10 in my book.

Take care,

Jared, North Huntingdon, PA


Dear Mr. Lerch,
Thank you for your email. I am a contractor in Dallas, TX. We specialize in high end home theater designs and builds. We had ordered a row of chairs and carpet after the customer had chosen them due to their design and articulating headrest feature. The customers only demand was that the room would be finished by the super bowl as he was hosting a game watching party. I had been reassured that this demand would be met when I ordered the chairs. I was very disappointed to find out that the chairs were still not shipped the Wednesday before the super bowl and was told that they would not reach me in time. It was at this point when Mary took over. She was AWESOME to say the least. She coordinated an expedited shipping and had the chairs to me before the deadline. Because of her I had the best customer service experience I have ever had. She was understanding, caring, and determined to fulfill the order deadline. She kept on top of the order shipment and kept me notified every step of the way. I received the chairs in good condition and just in time. She is a true asset to your company. In a time when hard working, compassionate, caring workers are increasingly harder to find, people like Mary need to be praised. Because of her I will continue to shop at Stargate Cinema for future orders.

Sincerely,

Ardavan R., Dallas, TX


Ken,
We just received the marquee and it looks fantastic! We will install it and test it tomorrow.

Fernando B., Ashburn, VA


Good Morning Nikki:
Chair-A-Medic just left and our seat is as good as new! Thank you for your great customer service, we have recommended Stargate and you specifically to everyone who sits in those seats!
Regards,

Diane, Mesa, AZ.


Dave,
I wanted to thank you for the beautiful job you did on my daughter's trophy! It is just Wonderful. I can't wait for her to open it on Christmas. Thank you so much for your attention & care in fulfilling my order. Have a Merry Christmas & a Happy Holiday!

Pam F., N Palm Beach, FL


I had an excellent experience with Stargate. From start to finish, their customer service level is superior and we could not be happier with our recent 5 home theater chair purchase. These chairs are very comfortable and a great value. Thank you Stargate for a great transaction. We’ll be back!

Carlyn H., Purcellville, VA


Dear Ladies and or Gentlemen of Stargate Cinema:

We would like to extend several words of thanks from our grandchildren, children, neighbors, friends and of course my wife and me for all the help in selecting the Milan Rocker Chairs for our home theater. The theater experience created by having a comfortable chair that fits everyone who enters is beyond reproach. We receive compliment after compliment and we want to share all of this with each of you. A special word of thanks to the ‘Theater Specialist’ (Mary K) who worked non-stop for several months to not only help with design but never tired with my endless questions. Good businesses survive by having good products and great businesses not only have good products but they have great ‘customer service’. You at Stargate Cinema – have it all, great products and great service - Thanks again for all you do.

Wil & Elaine


Mary, Thanks again for taking care of the mistake so quickly. I was very impressed with the customer service from Stargate Cinema, and I will be recommending you to everyone I know.

Aaron F., Durham, NC


Thank you Mary,
I received the seats yesterday and they were able to bring them right into my garage. Thanks so much for your time and effort. Because of your diligence I am able to keep to my project deadline.
Respectfully,

Bryan B., Wallkill, NY


Good Morning,
I wanted to let you know that the replacement chair arrived yesterday (the other one was also picked up by the carrier) and looks and works great. I have attached a picture. I am so very pleased with your professionalism, follow through and outstanding customer service.That says so much about your company. I can't say enough good things.

Thank you so much for making this experience a positive one for me and my family. I will be sure to leave feedback and will also spread the word. I will definitely be a repeat customer.

Mike L.; Bellingham, MA


I was extremely apprehensive about spending $6,000+ on an internet purchase however after researching 3 local Stores and 4 internet sites I selected Stargate Cinema for my purchase of Palliser Theater Seats and have not been disappointed. Mary Kniep was a pleasure to work with and constantly kept me informed. The Palliser “Channel” Seats are so comfortable it is difficult to watch a movie without falling asleep. I strongly recommend the Palliser “Channel" Theater Seats and Stargate Cinema for your video/movie theater needs - you will not be disappointed.

Joe P., Jacksonville, FL


Hi Nikki,

I have some rather good news to report. I found the power supply's and the tray tables. The power supplies were packaged in cardboard that I mistook for filler and placed in the recycling bin. Good thing trash day isn't until tomorrow. : ) The tray tables were in a box stuffed up inside the hollow part of the seat back. Funny story, I found them when I went to take one seat back off to get a better look at the wiring on the bottom in search of the power supply. It slid out and onto the floor.

Thanks again for all that you are doing. I am so impressed with the outstanding customer service that I am receiving. When I wrote the email last night and sent it I had no idea what to expect. This has truly been a great experience so far. Great piece of mind. Thanks. I hope you have a great night!

Mike L.; Bellingham, MA


We got [our seats] on Friday. They're great! We are really pleased.
Thanks for all your help!

Erin T.; Flat Rock, NC


Hi Nikki,

Just wanted to let you know the tech was here this morning and finished the repair. It looks great and we are completely satisfied. The tray table also arrived Friday, so I believe we are good to go! Thanks again for all your hard work and making this right. We are very satisfied customers and will certainly use you again and refer others to your site.

Amy A.; Cedar Park, TX


Ken: I just wanted to drop a note to let you know what excellent customer service I have received from Mary K. She was extremely helpful and cemented my commitment to buy from StargateCinema. Why still in the design phase, I have no doubt which company I will be purchasing from.

Mark L.; San Antonio, TX


Thanks again for your business & accommodations with this order. You've been such a great help to us!

Stacey V., New York, NY


Nikki,

We have success. I was skeptical about the transformers fixing the problem, but I was wrong. Everything is working great. I really appreciate all the hard work and effort you put in during this entire process. Thanks again.

Hank S.; Nokesville, VA


I'm very happy with the products. You've got a star in Nikki. I order a lot of things online and rarely is there someone with her follow through. She couldn't have been easier to work with. While the products have met all expectations, I'd recommend Stargate Cinema to anyone because of Nikki. Thank you, Stargate is the best to work with.

Mike L.; Chicago, IL


Brittney,

Thank you for responding. I did receive the package today and I just love it. my friend will be so surprised and I know she'll love it also. you guys give great service... thank you.

Wanda M.; Huntsville, TX


Brittney,

I just wanted to tell you that you made the shopping experience truly exceptional. Please feel free to forward this to your supervisor so they know the great customer service you give. Before buying from your company, we had reached out the local company that we had originally bought our pieces through and they wouldn’t help us look up our order. Although I did eventually find the receipt, I really felt like they didn’t want our business. You, on the other hand, called me, emailed me and even sent me samples so I could see for myself the different leathers. Thank you for doing a great job and going beyond!

Antonella B.; Woodlands, TX


Thank you kindly for the update Brittney. Great customer service! Silver Screen Home Theater Carpet

Tommy S.; Richmond, CA


Dear Brittney,
I sincerely appreciate you sending me this e-mail to keep me updated on the status of my order. I also appreciate your and Stargate's effort in helping me get the product I really meant to order. I have been and am very pleased with your company, you and other reps that i have spoken to during this process. Should I want any additional similar products, I will certainly order them from your company. Thank you again for your patience with me and your help.

Eddie F.; Fayetteville, NC


We have enjoyed working with you as well and if there is anything we can help you with in the future, we would love to work with you again.  The room looks fantastic!  Thank you for sharing and we would love to see more pictures once the room is complete. Palliser Elite Seats

Tracy W. from Idaho


Ken and Dave,

I'm watching The Dark Knight on Bluray in my new home theater chairs. Pic attached. They are amazingly comfortable. I just can't thank y'all enough. God bless both of you and your company. You've earned a lifelong customer and ardent fan. As I told Dave on the phone, all of the praise in the world would be an understatement. You were amazingly professional; you were upfront and honest; you guided me to a great chair that meets my needs; you got it to me with unbelievable speed; and if that wasn't enough, you even saved me a couple hundred dollars. As frustrating as my experience was with your competitor, my experience with you was all the more perfect. I can't rave enough.

Andy O. from Austin, TX


Hello Ken,

I hope this email reaches you well. We purchased 3 chairs for our cinema room a year ago.  We had a problem with the wiring when we got them and you took care of it personally and the chairs have been great since then.  The trays started to separate over time and Dave took care off everything and had my situation fixed and resolved before my wedding. He did everything possible to fix my problem and I felt I had to email you about how great his service was.  We look forward to purchasing from your company in the future.  You have great people at your company and good service is usually hard to find, but not at Stargate Cinema!

Thank you,
Steven T. and Michelle P. from New York


Hello Mr. Lerch,

We do love the star ceiling.

By the way, when we were building our theater room we happened to find your company by chance on the internet.  And, after a few internet checks, we decided to order some products from you.  Your customer service has been great to work with.  Whenever I called to check on the status of an order, they were very helpful and responsive.  In addition, the men who delivered the star ceiling were very good.  They were courteous and very careful bringing in the crate.

Thanks,
Jesse T. from Virginia


Mary, you are amazing. The furniture repairman showed up at 12 and just left. I am now the proud owner of a beautiful piece of furniture. I cannot thank you and Nikki enough for all your efforts.

Thanks again,
Sherry S. ; East Islip, NY


Ken,
We received our chairs last week and couldn't be happier with our purchase. The entire experience of purchasing these chairs has exceeded our expectations.

Rolando DLS; El Paso, TX


My Theater Seats were delivered yesterday by your white glove trucking company. They did a really great job and the seats are fantastic. Just wanted to thank everyone and wish you all the best of Holidays.

Don from Las Vegas


Dear Stargate Executives,

I don’t usually take the time to write letters of appreciation, but I felt compelled to let you know how impressed I am with your customer service. In a time where most customer service departments are outsourced to foreign countries that do not care about the company and its customers, it is refreshing to actually talk to a customer service representative that works for the company you are calling. Yes, we can tell and it really makes a difference. Three years ago, I ordered four Berkline Theatre Recliners. I was very impressed with the person, Mary, that took my order. She was knowledgeable, efficient and adept at her job. I could tell she cared about her company, the product and the her customers. Last week, one of the handles from the recliner came off in my hand. I looked for the receipt in my file cabinet and could not find it. The last thing I wanted to do was to go into my attic and rummage through countless papers looking for it. I took a chance and called your company hoping someone at your customer service department could help me figure out what chair I ordered and if I could get a replacement part. I was surprised to hear a familiar voice helping me. It was Mary. She remembered me, the order and within minutes was able to locate the order, manufacturer and style number of the chair. Wow, that’s impressive! She transferred me to Nikki who completed the transaction with equal efficiency.

I understand enough about business to know that these attitudes usually reflect the attitudes from the top. Please don’t ever change. We need more companies like you. Company executives that only look at the bottom line are short sited. They think customers don’t notice. Well we do! Customer service is so important, thank you for caring.

Sincerely,
Karen S. ; Long Beach, CA


Thank you so much for sending the star and including a little one for me--very sweet! You have wonderful customer service and I will definitely be ordering from you again.

Gina P. ; San Francisco, CA


April,
I just got the star and wanted to let you know that it looks AMAZING!!! Thank you so much for taking care of this for me and making it look so awesome! Have a great weekend!

Jose B. ; Miami, FL


Thank you for all your help in this matter. If I need anything else for the home theater, I know I'll be using your company.

Erik E.; Walkersville, MD


Alex,
The rep who processed my order was extremely helpful and in my opinion went well beyond my expectations & help; so, I truly have no complaints. Thanks for getting back to me so promptly.

Darrin A.; Columbia, NJ


I would like to say that Ms.Huber was very helpful in taking care of me immediately first thing this morning. She was extremely helpful, and most of all pleasant to deal with. She is a true professional, and is an asset to a company to have as an employee in dealing with customer service. I unfortunately had to cancel an item that I was interested in, which she took care of immediately, but also politely suggested there might be other affordable seating that I may be able to consider and the name of the person to help me. I just was very pleased in how she took care of me, and I did place another order of an item I could afford at this time.

Anyways, I just wanted her to be acknowledged for her a job well done and making a customer happy to do business with your company again in the future: knowing that you will be taken care of.

Donna G.; Bellingham, MA


Ken, Looks great! ...LED blue just a tag dark, but overall very pleased. many Thanks!

Shane W.; Arcadia, CA


Thank you so much for all of your help. The furniture arrived last Thursday, just in time for our daughter's baby shower on Saturday. Everything looks great. Family loved it. In fact, you might be receiving a call from by brother, Willie. He was particularly impressed, and is now looking for home theater seating himself. I told him about the great service that you provided, and gave him your phone number.

Glen N.; Laguna Niguel, CA


Thank you....we will promote your business! Everyone loves the home theater seats we received. We are looking at some bean bags also... have a good one!

Shelly W.; Ridgeley, WV


Hi Alex,
Just wanted to let you know I received the seats and they went together easily and work great. Thank you for your help!!!

Jerry M.; Redding, CA


Hi Brittney,
I just wanted to let you know that the speaker has arrived and we couldn't be more pleased. Thank you for all your assistance, patience, and diligence in getting this resolved. You have a very happy customer. Best Regards.

Nick R.; Clayton, CA


We certainly are excited, and thank you to everyone at stargate for always being so prompt and friendly!!!!

Angela B.; Houston, TX


I just recently ordered a home theater sign from Stargate and wanted to say the sign turned out amazing and was packaged very nicely. I will spread the word to other people about your company. I will definitely do more business with you in the up coming future.

Charlie G.; Ruther Glen, VA


The Star Ceiling Panels far exceeded my expectations. Installation was very easy (it is really is a 3-man job; 2 to hold while a 3rd screws). This is by far the best Star Ceiling I have ever seen!

John D.; North Lancaster, Ontario - Canada


Hey Mary, i received the cup holders today, thank you so much for the great service. i really appreciate it, i just ordered some sconces and will spread the news about your great company, thanks again.

Mark O.; Mashpee; MA


I received the star. It looks great. You guys do very professional work and I am looking forward to ordering from you again.

Best Regards,
(Satisfied Customer)
Bob. K ; Rockville, MD


The custom print I ordered arrived exactly when I needed it and I wanted to thank you for expediting the order. You guys are AWESOME! Above all, the recipient absolutely loved the print and can't stop talking about it. She's so excited to hang it in her new home theater room. Stargate Cinema is obviously interested in pleasing the customer and I am very happy to have found you. Thank you so very much.

Robbin G.; DuPont, WA


Just wanted to say thanks for the popcorn. It came to my house in less than 1 week with free shipping! Impressive. I have visited other sites for popcorn portion packets and they double the price of the popcorn to ship. I will not order from a place that takes advantage of a customer on shipping. So thank you and I will buy from you again and I will also send you referrals!

Debby S.; Williston, ND


Hi Alex,
I would like to thank you for your help during presales, sales process and the resolving of the problem with the seat back. It has been a pleasure working with you and I am glad I chose Stargate Cinema to purchase my theater seating. I will be recommending you in the future.
Best Regards.

Monty H.; Hartwell, GA


Hi Alex,
The Palliser Pepper Theater Chairs arrived today, and I absolutely LOVE them. The white glove delivery crew did a fine job setting everything up. Thank you for being with me every step of the way. Your service is top-notch, and I will recommend Stargate Cinema to everyone.

Daniel P.; Sherwood, OR


Thank you so much! I really do love the print ! We will definitely be doing more business with you guys in the future! :)

Heather S.; Vancouver, WA


Awesome! Thank you so much. You guys have been fantastic to work with, makes me happy to see a company taking customer satisfaction seriously. :-D

Bob M.; North Hollywood, CA


Thank you Brittney. I am in the process of finishing my basement and to be honest, with all the transactions I have placed in the last month, you have been the most quick, hassle free and pleasant person I have dealt with. It is nice to know that good quality customer service still exists.
Thank you again,

Misha P.; Suwanee, GA


Debbie,
Wow, what customer service! Thank you very much for your prompt help and resolution on this issue -- it is very much appreciated. I will forward to the future delivery toward getting the new sign put up at home.

Scott A.; Saint Michael, MN


Thank you very much for your help. The carpet arrived as promised Friday morning. It has been installed and we love it. The quality is very good.

Jack V.; Monroe, CT


You're very nice Debbie, had great service.

Annie B.; Sherdrooke, QB Canada


Debbie,
I received the DVD Marquee today. It's perfect! Thanks for your help.

Collette M.; Arlington, TX


Your remote programming directions worked perfectly. Problem solved. Thank you for speedy service, this is hard to come by nowadays. Again thank you.

Steve M.; Grand Island, NE


THANK YOU THANK YOU THANK YOU. I appreciate your helpfulness, and how quickly you came to my aid when I made this mistake. I will be sure to shop at your company again.

Marsha T.; Tucson, AZ


Ken,
Ok and again I want to thank you for everything. Your time at your place and your personal presentation were exceptional. [Palliser Cyclones]

Gary C.; White Hall, MD


Being in Canada, our choices are really limited when it comes to HT Seating (unless you want to pay quite a bit more). Was in market for Power Seats for a newly built theater. US seemed attractive but wasn't sure of ordering something like this, the experience and then the warranty if needed. Since the AVS community was a huge help during my build (almost finished) of HT in answering hundreds of questions, I wanted to share my experience with AVS about Stargate (which I heard about here on the forums). Looked around at quite a bit of online vendors but the one that really stuck out was Ken Lerch from Stargate Cinema. Not only did Ken answer all my questions clearly (which was a challenge for few) but he was extremely knowledgeable about the product lines and understanding customer requirements. Up until the chairs were delivered to me, he kept in touch and made sure that there were no hassles or concerns during shipping and has been very prompt in communication (even after the sale); which was a big plus for me.
I highly recommend Ken @ Stargate and will definitely be going back without a doubt. Thank You Ken & team for all your help. :-)

JSL; Canada


Brittney,
My theater seating was delivered today...yea, love it. Tell Ken great results and it was a pleasure doing business with him and his business.

Thanks much,
Lisa W.; Chesapeake, VA


Brittney,
Thank you for all of your help. I look forward to receiving my 2 signs, and I look forward to ordering more from Stargate Cinema. Thanks again.

Paul W.; British Columbia, Canada


Hi Brittney,
Thank you very much for your great service. I really appreciate that you went the extra mile to get my product shipped from Canada. That will save me so much in duties, etc. Thanks again.

Melina S.; Ontario, Canada


Dear Mary,
I am enjoying my new chair, it is the best. I think your Store is terrific and I look forward to purchasing other items in the future from you. The quality of service is fantastic, and I was very pleased with the delivery service as the men were very polite and most professional. Thanks again for your help and for a fabulous chair. I hope sales are going well for you and your company.
P.S. My two dogs love the chair also LOL

David G.; Toms River, N.J.


Alex,
The [seats] arrived today and are perfect. Thanks so much for the prompt shipping and service. We really appreciate it!

Kathryn J.; Durham, N.C.


Mary,
Are you sitting down? We ordered our seating from you on Monday night. It is now Friday morning and our Palliser chairs have already been delivered and installed! Unbelievable. They look great, feel great, and glad you talked us into the power chairs. Love them! Also wanted to let you know about delivery guys. I have dealt with my share of obnoxious, rude delivery people. They two guys that delivered our chairs were fantastic – clean, friendly, knowledgeable and prompt. Not sure if Stargate chooses them directly or of they were subcontracted by another logistics company, but I wanted someone to know how great they were.

Thank you again for all of your help on Monday evening. Have a great day!


Mary,
Our chairs just arrived. Wow, that was very fast considering we ordered Monday night and they are here first thing this morning! They look and feel fantastic. Thanks again for your help! you're the best.

Lori & David O.; Mooresville, N.C


Mary,
My wife Geri and I can't begin to tell you how happy we are with all of our Pacifico Chairs....and how easy you made the the whole ordering process. You Mary, like your products are what will keep us our family and friends coming back to Stargate Cinema for all of our home theater needs. We feel you went above and beyond in order to for fill our needs.

Bill & Geri H.; Clayton, NC


Ken,
This is to let you know how much we’re enjoying our Elite home theatre seating and custom seat trays. We’re so glad we had the opportunity to visit your showroom and compare the various seating options. The Elite chairs are in a league of their own. Their quality is of the highest order, they’re beautiful to look at, and they’re the most comfortable seats in the house. The lumbar support is excellent, even when reclined. And the kid’s love them! As for the trays, the workmanship is outstanding, and the custom wood stain makes them really stand out. Every time I walk into the home theatre, all I can think of is WOW! We’re so glad we went with Elite and Stargate Cinema!

Jim S.; Vienna, VA


Thanks James. You have made this an absolutely awesome experience! I didn't tell you this, but I'd ordered theater seats from another online store a few weeks ago with the understanding that the seats would be delivered before Thanksgiving. After charging my credit card the full purchase price, the salesperson wouldn't respond to my inquiries. When I spoke with you on 11/19, I was at my wits end trying to figure out how to get the seats in time for Thanksgiving. Even without knowing why I was calling with such little time left, you went above and beyond what should be expected. I can't believe the seats were delivered and set up on 11/22 - just three days after you helped me order them. The shipping department and white glove service were excellent. The seats look great. Thanks for suggesting this model. The next time we're near Baltimore, we plan to visit your showroom to look for more finishing touches. Thanks again for being such a great salesperson.

Eunice W.; Huntingtown, MD


Hi Ken, wanted to let you know I got the seats today and everything is great! Thanks again for your help and I will be sure to purchase through Stargate Cinema again!

Garret L. ; Machias, ME


Hi Brittney,
I have ordered items in the past and will continue to work with your company because you are very kind and have great products.

Casey S. ; Parkland, FL


Hello Ken,
The Star looks awesome and is already on our wardrobe room door. Thank you for going above and beyond! Thanks again.

Paige N. ; Englewood Cliffs, NJ - NBC Universal


Stargate was absolutely FANTASTIC. Within minutes of placing my order, I received an e-mail from Ken to discuss. He gave me an approximate time frame, continuously updated me on the order status throughout the week, e.g. when it was placed, carrier tracking numbers, what warehouse it was being shipped from, you name it. Due to some personal obligations, I asked Ken if they could make sure that it wouldn't be delivered until today (order was placed last Sunday) since nobody would be around to sign for it, and he obliged. Seats showed up today right on time with great communication from R&L freight, no muss, no fuss, 10 days after I ordered them, even taking into account the holiday!

For those of you who had previous issues with ****************.com, I highly recommend dealing with Stargate. That is how a transaction SHOULD take place, and they did an absolutely fantastic job of taking care of me. Well worth the few extra dollars you may pay, and still cheaper than several of the others.

Bryan T. ; Pineville, NC


Thank you for the quick response. It's such a joy these days to see a company actually respond to a customer's email. Trust me when I say that it won't go unnoticed. As for the upgrade, I appreciate the offer and will definitely order more items from your site in the future. Plus, I will pass on your remarks to my friends on a home theater site of which I'm a member.

Sean S. ; Hoover, AL


Hi Brittney,
Wow. I am impressed. Thanks again for going the extra mile, to you and the team. Sign looks just great! You've been amazing through this process, and I really appreciate it. I think your company's business is growing, mainly due to it's staff, and the great quality products you provide for your customers.

James L. ; Mercer Island, WA


Thank you so much for all your efforts. My husband absolutely loves his new chairs. Thank you again.

Michelle F. ; Livingston, MT


Alex,
Received chairs. Everything went well. Looks good, feels good and comfortable. Will be sure to let our friends know that we had a good experience with your company. Thanks again.

Ron & Pat L. ; Palos Heights, IL


Thank you, Brittney. Your company is might lucky to have you. You represent the qualities that are still good in American business.

Elena C. ; Winter Park, CO


Just wanted to thank Dave for his excellent customer service. Answered my questions and took the time to explain things. Never pressured or pushed one thing over another. Just, great! Combine that with your awesome prices, and I am happy to recommend Stargate and give it awesome reviews all over the internet. Thanks again!

Mary B. ; Idaho Falls, ID


Got the sconces and they look great. Thanks for the excellent service!

Jeremy T. ; Mansfield, TX


Brittney,
You have been great even though the product was not. I would buy from you again; your service and understanding has been just superb. Thank you so much.

Dan A. ; Greenville, WI


Dear Ms. Sullivan,
Thank you again for all of your help. You have a great company and your customer service is the best. Thank you for the email and keep up the good work. That is why you people are as your site says, the largest retailer of Home Theater Chairs. If one wants the best, well... it only makes sense to go with the best retailer which is Stargate Cinema...

David G. ; Toms River, NJ


Dear David,
Sorry for the delay in returning these samples. I also would like to thank you for working so hard on our Theatre chairs. They are absolutely gorgeous and extremely comfortable! Thanks so much for all your help and especially for correcting the mistake with the upholstery so quickly.

Thank you again,
Lisa C. ; Chester, NJ


Hello Ken,
The Star looks awesome and is ready on our wardrobe room door. Thank you for going above and beyond!

Thanks again,
Paige N. ; Englewood Cliffs, NJ


Hello Brittney,
Thanks, really appreciated your excellent customer service. Although I was upset because I felt that my order had been neglected you turned a bad issue into a great experience. And for that I say thank you again. You are truly an asset to your company and I hope that they realize that. If it had not been for you I probably would not be receiving my order now because I would not have known what to do. And for further reference "WHEN" I place my next order I will be contacting you for direction.

Pamela S.; Glenn Heights, TX


Superlative! Customer Service, product knowledge, price, selection; Stargate Cinema and Dave are superlative in all categories. The maze of on-line home theater seating suppliers is daunting. Look no further, you have found "the place" to make your purchase. If you have the least doubt check the BBB rating for all your potential candidates. I hold an executive position at a fortune 500 company and only provide testimonials when highly deserved. Our Theater seating was delivered exactly the day Dave estimated in perfect condition for far less than I could find anywhere (online or brick and mortar).Thank you very much.

Gary C.; Edmond, OK


Ken,
Why are you darn helpful!!!??? Thank you, Ken. You are insuring that I will always recommend Stargate. Thanks again.

Bruce K. ; Redmond, WA


Hello Brittney,
You were so very helpful in working with me on my order of the Pocahontas poster. I received it this morning. The poster is amazing. Thanks to you, I will now be able to get the actress who portrayed Pocahontas to autograph the poster for me this Saturday, so my daughter can appreciate it later when she is older. I hope your management knows how great of an asset you are to their company and how extremely pleasant you made this purchase for me. Thank You.

Gray P. ; Chula Vista, CA


Brittney,
Thank you. I will need more theater lights and accessories. I will make sure to order from your company again because of your professionalism.

Yarkona H. ; Matteson, IL


Alex,
We got our Cineplex 4 oz Popcorn machine the other day and had a chance to test it out last night. There was a big difference in the amount of smoke at the end of popping. But it was a LOT less smoke than the old kettle. I bought from Stargate Cinema because I read on some forums that the service was superb. I'm happy to say everyone was right.

Thanks for the great service!

Tom B.; Chatham, IL


Brittney, Thank you so much for your immediate response to the issue!
You all are wonderful! I can not wait to make the next purchase of the light fixtures!

Darcia B. ; Cape Coral, FL


Absolutely! I will definitely be doing more business with you as soon as the theater room is done and I get to shop for furniture. Thanks so much for everything!

Jenna K. ; Hawthorn Woods, IL


Hi Brittney. I just wanted to thank you for the Ticket booth upgrade. Also I received the first order/shipment (THANKS!). I'm now looking forward to the other 2 orders. Thanks for your excellent service.

Raymond A. ; Philadelphia, PA


Hi Alex,
I just received the Personalized Wall Plaque that I ordered and I'm so please with it, I can't wait to give it to my husband for his birthday.Thank you and have a Happy New Year!

Mary C. ; Coventry, RI


My sign was delivered today. Very well done...thanks!

Kelly C. ; Tulsa, OK


Alex,
Thanks for all your help, you and your company have been a pleasure to work with. Stargate will continue to get my business and I will gladly recommend your company to friends.

Mark H. ; Ayr; NB


You have a customer for life! Thanks much!

Mike F. ; Austin, TX


Brittney,
We received the Ropes and I have assembled one of the Stanchions this AM, and it is absolutely beautiful. I know we will enjoy them for years to come. Once again thanks for your help and have a Wonderful Christmas !

Richard W ; Memphis, TN


Dear Ms. Sullivan,
Thank you for keeping an eye on my orders. I have received everything in good condition and wanted to thank you and your company for your excellent customer service.

Amanda J ; Lorton, VA


I just wanted to take this opportunity that you provide excellent customer service. I am currently building a home theater in my basement. Every time I call to ask questions, etc. I am always hanging up the phone saying, "I wish all companies provided this level of service." Thanks. It's so appreciated!

Best Regards,
Todd O. ; St. Charles, IL


I just had to let the powers that be know that there are two gems working for Stargate. Their names are Alex and John. They truly define customer service. They arrived in a timely manner and put my Berkline Loveseat Recliner (I LOVE IT!!!!!!!) together with such ease. Afterward all debris was quickly disposed of. I was given a demonstration of how to best enjoy my new recliner and told who to contact should I have any problems with recliner. Also, let me not forget Dave. He was the fellow who took my order. He even matched the price I saw on another site. I told him I appreciated that because I wanted to support Maryland business. All and all, my experience with Stargate has been exceptional. I will buy from you again if the need arises. I will also refer friends to Stargate for there seating or theater needs.

Susan M. ; Reistertown, MD


It was Mary Kniep's skillfull ability to exercise empathy, compassion and professionalism tht turned me around and ultimately WON ME OVER. Simply put, Mary converted me from a raging fan to a RAVING FAN of your company! Mary has that special rare talent of creating not just a customer, but CUSTOMERS FOR LIFE. Please take time out of your busy schedule today, to creatively ensure that Mary Kniep is both recognized and uniquely rewarded for delivering an outstanding 5 STAR-CUSTOMER EXPERIENCE.

Delighted Customer,
James R.


Dear Sir,
Just wanted to take a minute and tell you about one of your employees. It's quite likely that you mostly hear about complaints or bad service, this is not the case. I simply wanted to tell you how delighted I am in the personal attention and keen customer service I have received from Mary Kniep. She was very attentive in answering all my questions, told me all about the products, even helped me choose, but most importantly she listened to me though out the entire process. Everything she said and promised, she has done...and more. There was a problem with the order of my theater seats ...and she took proverbial ball and scored a touchdown! After the initial call, she did all the work and kept me informed throughout the process. I never had to call once. In today's world, I rarely find good customer service...especially when looking for and purchasing anything from an on-line store, most just want your money. As a result, I most often am very leery of purchasing on- line for exactly that reason. Your store, and your people, especially Mary are certainly and exception to the rule.

Bottom line, I could not be more satisfied, and will definitely be ordering anything theater related from you. I will also be telling all my friends and associates about your company and your "second-to-none" customer service. Keep up the good work!
Thank-you so very much,
Respectfully

Brian B. ; Washington, IL


Hi Alex,
I want to thank both you and your manager for helping resolve this issue and offering a free gift. I really appreciate it and because of the way your company handled the situation, I will definitely not hesitate to make purchases from you guys in the future.

Chris. C ; Bristow, VA


Thanks again for catching this. It seems like every Christmas I make a mistake and every year you all have awesome customer service and make everything right. It's your service that keeps me from looking for other vendors.

Joe. R ; Hillsborough, NC
Theater 4 Oz Machine


Hi Brittney,
I own and run a company called PowerBlock Inc. I really appreciate the fact that I could call and talk with someone so friendly and helpful to correct my mistake. Thank you.

Greg O. ; Owatonna, MI
LED Theater Sign


I received my order in record time. I ordered it on Saturday and it was here on Thursday at noon. The two theater chairs are Christmas presents for our two grandsons.

Thanks,
Theresa D. ; Lamar, MO


Brittney, I just received the Film Cells. Thank you for keeping in touch and thank you Stargate Cinema for offering such great products and such great service.

Sincerely,
Paul W. ; Victoria, B.C., Canada


Mary, Thanks for getting back to us. Believe me, dealing with you and the others within your company has been a very good experience. My wife and I dealt with several companies in the past, and whether it is a store down the road that I can step into or one I have ordered furniture from, I find it is really the people in working in the stores/companies that is the only way for us to tell if the company will meet our expectations. Mistakes and problems can happen with anything and any company. So far everyone I have spoken to at your company has been very knowledgeable about your products, been very courteous with us, helped us pick out a suitable suite of theater chairs and has resolved our problems as best you can. Nowadays it seems hard to find any company really willing to spend the time with customers who are not familiar with the products and need professional help. Your company has provided that to us. I am sure we will be completely satisfied regardless of a switch position.

R.G. ; Toms River, NJ


Mary--Thank you. Honestly, working with you has been an absolute pleasure. You should really write a book on providing good customer service, since it seems to be a lost art. I truly appreciate all your attention on this.

M. A. ; Atlanta, GA


We are very happy with the Blockbuster Carpet we installed for our home theater. You were so nice to deal with and you saved us some money too.

Alain B. ; Newbury, CA


Brittney,
Wow, the Theater sign looks great! I like how the blue LED creates a hue over the white too, very slick! It has been a great pleasure doing business with you guys!

Stephen P. ; St. Louis, MO


Thanks! Your team is great!

Aaron N. ; Rochester, NY


Thank you so much and the pleasure was all mine. Your customer service was fantastic. Please keep up the great work.
Home Theater sconces with Filmstrips

Adrian K. ; Washington, DC


Mary,
Thank you very much for all your help in selecting our theater chairs. We got them in this week are are really satisfied with everything. So glad that we got both arms on each chair. Thanks again.

Don & Bessie W. ; Port Deposit, MD


Hi Dave,
The theater seats have arrived! Thank you very much for all your help. Now I can go on my vacation in peace! Stargate & Dave are sure to get my referrals in the future :-)

Jay S. ; Nashua, NH


Hello Ken,
I wanted to send you a note on behalf of my wife and I as to how pleased we are with our theater seating purchase. You and your staff have been super helpful, from swatches request to placing the order. The folks who delivered the pieces were awesome too. Overall, we are very happy. If there is anywhere you have your customers post their experience from shopping with Stargate online for your company recognition... please do point me to it and we will be more than happy to give well earned KUDOS.

Ferdinand D. ; South Riding, VA


Thanks again for all the help. I certainly give StargateCinema.com an excellent rating for customer support.

Ron L. ; Bentonville, AR


I just want to take the time to express how extremely satisfied I am with the service provided by your company. I was looking to purchase home theater seating for our families newly finished basement theater. I was specifically looking at the Berkline Palladium seating in red leather. I had visited a local retailer in hopes of doing business with them; however, I was informed by the sales person that the color I was interested in had been discontinued by the manufacturer. After doing much research on-line, I contacted Stargate Cinema and spoke with Mary Kniep, a very knowledgeable and extremely helpful associate. Mary contacted the manufacturer directly and was able to place the order for the Red theater seats I so desperately wanted. Because Mary was willing to invest the extra time you have gained one satisfied customer. Not only that, the order arrived on time and my family absolutely loves the seating. Thank you Mary Kniep and Stargate Cinema for making this an excellent experience. I would highly recommend Stargate Cinema to anyone.

Karen B. ; Joliet, IL


To the kind and helpful folks at Stargate,
I would like to express my thank for all your help on my purchase of my Berkline theater seats. Your customer service is OUTSTANDING! Real, concerned people actually answer the phone! And people that get the job done!

I must say your service is “like a breath of fresh air” in a time when customer service seems to be a thing of the past. I will be back!
Thanks again,

Michael B. ; York, NE


Dear Ken,
I wanted to take time out of my schedule to let you know how happy I am with the Berkline 12003 seats I purchased from your company. My wife Kristin and I are thrilled of the quality and look of our theater seats and it certainly completes our theater room. Your website was easy to navigate and your exceptional pricing was the determining factor to purchase the seats through Stargate. I would also like to acknowledge Mary Kniep as the reason why my experience with your company was exceptional. Ms. Kniep was absolutely wonderful to work with and her positive attitude demonstrated throughout the difficulties with my seats was the reason why I did not cancel my order. Ms. Kniep was thoughtful, patient, and willing to allow me to voice my displeasures and frustrations regarding the seats. Moreover, Ms. Kniep was empathetic and effectively sought out solutions to resolve the matters at hand. Her calm, cool, and collective attitude demonstrated the invaluable adage that “the customer is always right” which ultimately kept my business. I have and will continue to share our outstanding experience we had with Stargate Cinema. I look forward to continued purchases and outstanding customer service from Stargate Cinema in the future.

Vince C ; St. Charles, IL


Thanks to everyone at Stargate Cimema. I ordered several items, including a Benson illuminated theater sign. I wanted the lights to be purple, but unfortunately it wasn't one of the options. When placing the order, they asked what color I wanted and I said that I wished I could get purple as that was the theme color of my theater, and to my surprise, the clerk said let me check....we'll see what we can do. Sure enough, he contacted their supplier, and after a few weeks wait, I had the perfect sign.
It was super easy to install, looks great and I am proud to tell others where I purchased it. I am sure I will be ordering from Stargate again.

Brian B. ; Washington, IL


Thank so much Alex for your prompt attention to our order for the Cuddle Couch! My wife will be so pleased!!! And we will recommend your company to others in the future.

Trystan C. ; Emeryville, CA


Thank you for your quick response. Your company is GREAT!!!

Elain Y. ; Aberdeen, NC


Thank so much for your help. I will not hesitate to use your company again when I can. You've been great!

Estee V. ; Dumont, NJ


Stargate, I wanted to let you know that we were beyond pleased with our recent order! We ordered the Berkline Mercury sofa (x2) and rocker recliner. Mary K. made the ordering process extremely easy and the price was certainly the lowest anywhere on the web or locally. And the delivery service called us 4 days after we ordered to let us know that they had our furniture ready for us! Unbelievable! The furniture came very well packaged and was in perfect condition. We plan on buying through Stargate again in the future for our basement entertainment furniture needs. Thanks again for making our first internet furniture purchase easy and enjoyable!

Sara Z.; Sherrard, IL


Brittney, I received my battery powered sconces on Friday. I'd like you to know that I appreciate that you have followed up on all my email correspondences. On Saturday I opened and installed your product and displayed them proudly in my theater room. It was refreshing to purchase a product and have customer service respond to all my questions........... then install it all with no headaches! In a time where customer service seems to be lost you are to be commended.

Soon to be a returning Customer,
Keith L.; Lincoln, CA


I want to personally say thank you for my home theater seats. The color is a vivid red, and it looks great. I'm sure they will look astounding in my space. I cant believe how quickly they were made and sent to me. The early delivery date was definitely a happy surprise. Thank you for your time, patience, and all the wonderful advice you have given me.

Sincerely, Melanie L.; Huntington Beach, CA


Thanks for all your help I really appreciate it I will definitely recommend you to all my friends who will be asking where they came from. Cineplex Rocker Theater Seat

Scott B.; Crystal Lake, IL


Brittney: You ROCK :). well I think I will just go to the website and grab some glaze sprinkle and maybe more now that I know it is free shipping (which is why I bought from your site), we love the free shipping thing!!! Thanks again for all your wonderful help! 8 oz. MegaPop Portion Packs

Karrie K.; Albany, OR


Thanks. Your service and response has been excellent. Berkline Tangiers

Tom S.; Chester Springs, PA


Brittney,
Thank you so much!! Also... the replacement AV Tower arrived the other day and it is in perfect condition. My contractor is building it for me today. I appreciate all your help!! Thanks!

Lori O.; Canton, OH


Ken,
Everything worked out fine... love the Berkline Theater Seats. You have a customer for life. Keep up the good work Cheers.

Darryl C.; Bowie, MD


Great! Thank you very much, your service is the best. 1911 Style 6 oz. Popcorn Machine

Paul H.; Mt. Crawford, VA


Hello Mary,
I hope you've had wonderful holidays...I just wanted to let you know that the replacement chair arrived before Christmas and everything is fine this time. I want to thank you for taking care of us and seeing this thing through with such care. Thanks for keeping us informed and giving us hope by telling us that everything would turn out OK. You really take care of your customers and we are extremely appreciative of the manner you handled the entire ordeal. You are a class act. I hope you've recovered completely and wish you the very best.

Your grateful customers,
C&JD; Falls Church, VA


Mary,
Your magic worked. I got the Video Rocker Chair today in plenty of time for Santa. You are my guardian angel. Thank you from the bottom of my heart. My baby is so happy!
Your grateful customers,
D.R.; Wetumpka, Al


Ken,
Just wanted to drop you a note to give a thank you to your team. I just worked with Mary Kniep getting some berkline chairs ordered and she was really helpful getting me straightened out. I hope you have a happy new year,

Josh S.; Algonquin, IL


Thank you for the great service, just in time for Christmas. We love the Bonnie & Clyde poster. It was a big hit! We'll order from you again.

Susan S.; Lewes, DE


Hi Ken,
I just wanted to take minute to let you know how happy I have been to do business with Stargate Cinema. Everyone was very helpful and courteous. I was especially happy about how you personally went the extra yard to check on availability of a discontinued fabric. You were able to get the manufacturer to find just enough fabric in the color and texture I needed to make my theater work the way I planned. Then, to top it off, the furniture arrived before schedule allowing me to enjoy it through Christmas with my family. Stargate Cinema exceeded my expectations in every possible way..seating, carpet, lighting and above all extraordinary service and support! Thanks for everything !

Mark P.; Great Falls, VA


Ken,
I received the Berkline Reno Seats!!! They are absolutely great..thank you!

I did extensive research in trying to find the right theater seating. I not only contacted several web dealers, but also visited several local home theater stores. My experience, from beginning to end with Stargate was exceptional. Your company provided the the best price, and great follow up on my order. I could not be happier with my purchase, and would highly recommend you to anyone. Thanks again

Randy F.; Park City, UT


I just received my personalized sign today. I love it! What a great job. Thank you it will look amazing in our theater.

Casey S.; Parkland, FL


Hello Mary,
I received the Reno chairs yesterday, and I love them. Thank you, and your team for the great customer support.

Troy K.; Winchester , VA


Hello Mary,
I received the Theater Pillows yesterday, and I love them. They are so pretty and soft, a very comfortable pillow for my seating. Thank you, and your team for the great customer service.

Christene B. .; Campobello Island, Canada


I purchased a Theater Sign LED. You have a great site ... I'm sure we'll be purchasing other home theatre items.

Tim G.; Wesley Chapel, FL


Thank you Mary, for everything. If I could make you my single point of contact for all of my on-line purchases, I would. You were awesome, Stargate was ethical, and I got a very competitive price on my seating. I seldom offer to be an on-line testimonial, but for you and Stargate I am willing. Take care and I hope to do business with you again.

Ralph M.; Union Dale, PA


I ordered the Custom LED sign for my husband's birthday and it looks fantastic in our new home theater. I love the warm, red glow it provides when we dim the lights and the attention it is receiving from all of our friends. Well worth the money!

Pamela T.; Round Hill, VA


While shopping around and doing research I found Stargate Cinema. Wow, superior customer service! After asking several questions to Mary I knew this was the place to do business. Mary gave me as much time as I needed on the phone, answered all my questions about seats, no pressure and she "slaughtered" the competition with her willingness to earn my business. Even though the order was placed and Stargate was a three hour round trip drive, my wife, child and myself decided to make the drive just to meet her and everyone else. A true consumers' company. Stargate completed the transaction as promised.
A+, Highly Recommended! And this is from someone who is very hard to please.
Thanks so much, Mary, and I tell everyone about you and Stargate.

Michael M. & Family; Newark, DE


I have been researching popcorn machines for quite some time now and had been leaning towards getting a different brand 4 oz machine and cart. Problem is I live in Canada and finding such a thing was a bit of a challenge.
I found two places, one in Edmonton and one in Calgary that carried the machine and cart. My price would have been right around $1000 dollars for the 4oz popper and cart, including taxes but not including shipping.
So I did some googling and came across Stargate Cinema and read nothing but great things.
Anyways, long story short, I am now the proud owner of an 8oz Paragon Contempo with matching cart. I also purchased a case of Country Harvest ready mix packs and a stainless steel scoop. The good news, after converting everything into our Canadian Dollar, including Shipping, taxes and the brokerage fees, my grand total was only about $100 dollars more then what it would have cost me to buy the 4 oz machine locally. Keep in mind I got twice the size of a popper too... the 8oz!!
Everything was as smooth as silk on the transaction end of things. Stargate was lightning fast on the email responses, the shipping took about 7 business days and it arrived in perfect condition with no dents, scratches or anything broken.
I set the item up two nights ago and am still grinning from ear to ear every time I walk by it!
I just wanted to give a shout out to Stargate Cinema for the awesome deal, and excellent transaction all around. If there are any other Canucks out there looking for a popcorn machine, talk to Stargate, you can't go wrong.

Troy F.; Alberta , Canada


I also appreciate your honesty as to when the loveseat will be available, Mary. Unfortunately I have found in the past with several Internet dealers that they will tell you an item is in stock when it is not, then you are mislead into ordering it when they know you will not receive it as expected. Although you don't have the lowest price I have found thus far, you have earned my trust and my business.

John & Irene G.; Sioux Falls, SD


I looked at many sellers of home theater seating before I spoke to Stargate. From the beginnings of my dealings with Ken and his staff I felt that I had found the true experts in theater seating. They were knowledgeable and helpful but not at all pushy. It also helped that their prices blew away the competition. The chairs arrived on time and in great shape. We had a small glitch with a power unit and this was corrected very quickly and professionally. I can't say enough about Stargate. Would deal with them again in a heartbeat!!!

Doug A.; York, PA


I received Lovan my seats yesterday! I opened one set of the boxes and they look great! I want to thank you for an excellent experience shopping and to let you know that both are a professional class act. I now know why people spoke highly of you on the forums - keep up the great work and thank you so much!

Joe A.; Woolwich, NJ


You were awesome to deal with!!
The Berkline chairs are in and they look and feel wonderful. I was so pleased with you and your company. I would NEVER hesitate to order from you again.

Sammy S.; Clermont, FL


The chairs are absolutely gorgeous and were super easy to assemble!! I was skeptical about purchasing online something I could not see our feel. However, your sales rep did an excellent job of describing the furniture and material textures to me as well as express mailing me actual samples of the colors and leather swatches for me to choose from. This was super helpful!! The leather I choose feels exactly like the sample. And I saved a ton of money by ordering my theater seats online. Thanks a lot for all your help!!

Jen H.; McKees Rocks, PA


Thank you, Ken.
I appreciate your outstanding customer service.

Joe T.; Lawrence , KS


The Director's Home Theater Seating has arrived, and it looks great! Thanks for your hard work in getting things ironed out and back on target. It's nice to see that your entire firm (including your owner) is committed to customer satisfaction, and shows you have true concern for what the customers are saying. Again, thanks for the good job.

John T.; Kalama, WA


Thank you so much for your quick response and for the way you are handling this. We have made two purchases of a Horizontal LED Sign, and a Clapboard Photo Frame from you and they will not be the last.

Myrna R.; Salisbury, NC


I received 4 of my 5 theater sconces yesterday. There were two different styles: Popcorn with filmstrip and clapboard with filmstrip. I absolutely love them! They are so fun and will look great going down our hallway. I cant wait to get our personalized theater sconce. Thank you so much for wonderful customer service and a great product!

Sara M.; Olivia, MN


The pinball clock is a great addition to any game room but its particularly relevant to the members of our pinball league. Its going to be a prize for one of the winners of our summer league.

Bill B.; Herndon, VA


Dear Stargate Cinema,
I recently purchased my Berkline Theater Seating through your company, and the entire experience from the initial phone call through final delivery exceeded my expectations in every way. I needed a lot of help designing the seating layout for my dedicated home theater, and Ken took lots of time with me. Ken not only assisted me in selecting the best seating for my needs, but he also came up with a great seating design that allowed me to maximize my space. Ken clearly knows the product line inside and out, and he designed a seating system that I never could have come up with on my own. I was pleasantly surprised that my custom theater seating actually arrived at my home several days before it was even scheduled to ship! Everything arrived in great shape, and the seats are so comfy I never want to get out of them. These days it's becoming increasingly rare to find the level of service I experienced with your firm--especially at prices that beat the competition. This is how a business should be run. Thank you Stargate Cinema--you've earned a customer for life.

John S.; Apopka, FL


Thank you for having excellent ability when it comes to hiring your sales staff. The Showtime Home Theater Seating is great. Not only will I be a loyal customer from this day forward, I'll make sure my friends, co-workers and family order from your store exclusively for all their home theater needs.

Melissa E.; Poughkeepsie, New York


I received the stanchions and theater rope and the finish on each is perfect! They complement Stargate Cinemas seating and lighting in our Theater Room wonderfully well!! I really appreciate the personal attention I received and will look to Stargate Cinema for any other home theater items should a need arise in the future.

Bob M.; Shreveport, Louisiana


I just received my Scarface Film Cell. Thank you for such great service. Keep up the great work at Stargate.

- Paul W.; Victoria, British Columbia


"... we are happy with our choice of theater chairs and the good service we received in the ordering process from your company."

-Roger M.; Palm Bay , FL


Just wanted to let you know we just installed the home theater recliners this last weekend and they look great! Thanks for all of your help.

Martha M.; Stow, MA


WOW! I was a bit nervous at first when the Contempo 4oz Popcorn Machine that I ordered was not available to be delivered on time. Your company definitely went above and beyond to make sure that you sent my order to me on time. Thank you for all the extra communication and effort on your part to make sure that despite unforseen problems, beyond your control, that your word of great service was upheld!!! I will definitely be ordering more and only from your company. It feels good to know that I can count on what is communicated on your site to be true. We are very pleased with the quality of the machine and it's performance as well! Thank you.

Kimberly P.; Rockford, MI


Thanks again, your service is what sets you apart.

Keith D. Esq.; Philadelphia, PA


We just got our Star Box and we absolutely LOVE it. Thank you so much. It is the perfect piece for our theater dedication.

Randy B.; Finksburg, MD


Hi, I just wanted to tell you guys about what a wonderful experience I had shopping at your web site. I have rarely encountered such level of customer service that makes the customer feel at home and at the same time feel flattered that I (the customer) matter that much. You certainly have earned yourselves a loyal customer. Please convey my gratitude and appreciation to Mary from customer service. Thanks again, Hassan.

Hassan R.; Chesapeake, VA


Hey Mary,
Guess what. I just received my Personalized Movie Marquee Sign. I love it . It's unlike anything I've had or seen in anyone's home. Just like you and I planned. I'm waiting for my sister to come in from work to be with my mom so I can go show my husband Ed. We will hang this tonight. Thanks again for all your assistance. It was a pleasure chatting with you. Whenever I find something else at Stargate I'll be sure to contact you. Please tell Ken I appreciate his help as well when you were on vacation. I'll be sure to pass along where I was able to purchase the marquee.

Sincerely,

Janice P.; Charleston, SC


Great! This is why I chose your company over the other 4 that I spoke with. You care even after you have my credit card number! Also your and Ken's phone manner was very professional and cordial..not sleazy.

Bruce P.; Chesterfield, VA


Mary, you are a jewel. Thanks so much for getting that done for me. Now I am trying to get my contractor to put that plug in the ceiling for the cinema sign. I will call you when I get the pkg on Friday. God Bless You!

Mikki C.; Laurel MD


I wanted to thank you for ensuring my order went smoothly. And thanks to Mary, I received my Paramount Home Theater Seating about 2 hours ago and just finished setting them up. They're perfect! I promised Mary I'd be purchasing the rest of my home theater items from your company, and I certainly will be. Next up will be some of your large media cabinets, as soon as my wife lets me.

Thanks again!

Cory H.; Bordentown, NJ


Thanks for the update on the shipping information. I actually got my Studio Home Theater Seating yesterday afternoon. It took a little time, but I got everything set up last night. The chairs and the curved style are perfect. Thanks for all of your help and I will definitely be shopping with you in the future.

Andy C.; Wilmington, NC


This is just to say thank you for all your help with my Berkline theater seat order. They arrived on 5/18/07 as planned. I have set all six chairs up and they are amazing. I have also ordered other products from you and have received the best price and the fastest shipping on the web. I look forward to doing more business with you in the future. I know where to go for all my home theater needs. Thanks again.

Chad S.; Baltimore, MD


Wow.... you guys are fast! I received the Personalized Home Theater Sign today. Thanks for the fast service!

I am certain I will use you in the future!

Joseph M.; Hamden, CT


That did the trick. Thanks for researching this, the solution was the exact opposite of what I would have done! I've read many accolades about your customer service on the forum, it's nice to experience it first hand.

Thanks again,
-Peter R.; Portland, ME


I received a call from Stargate regarding this issue requesting that I check through all the packing materials to make sure the letters for the Home Theater Feature Marquee Sign were not buried in the bottom. I did, and the letters were indeed in the package. My apologies for the confusion this may have caused.

Thanks again for the excellent shopping experience, product quality, and prompt response to my inquiry.

Steve D.; Bartlett, IL


Thank you! And thanks so much for the quick delivery. We really like all of our home theater accessories and are very pleased with your service.

Ginny M.; Lake Wales, FL


Hi Sherry, I just received my Personalized Movie Ticket Theater Sign and I'm so excited. It looks really nice, just like it does online.

Thanks for all of your help!

I appreciate you and look forward to ordering more stuff from Stargate!

Traycee G.; Washington, D.C.


I appreciate your quick response in correcting the order. Seldom do you find a company on-line that really cares about their customer's needs.

Emily C.; Flowermound, TX


Mary,

Thanks for all your help, my wife and I love the six Filmstrip Sconce Lights we received from you!!!

Frank M.; Cumming, GA


Thanks, Ken. Thanks the 18 Inch Edge-Light Illuminated Theater Sign looks great and keep the great products coming! I may be looking at some theater furniture in the near future and will keep you folks in mind, as soon as my finance committee gives me the ok...

Jeff K.; Medina, OH


Thank you for you extraordinary efforts and success. Both myself and our company thank you. I will be sure to send you pictures of the finished theatre for you.

Once again, Thank you!

Tammy D.; Naples, FL


First off, thank you again for making such great products available. The Home Theater Feature Marquee sign is great. I plan on ordering more products from Stargate Cinema. My next purchase will be a Home Theater personalized sign.

Sincerely,
Paul W.; Victoria, B.C.


The seats arrived about 30 min. ago. I installed 2 of the of Berkline chairs so far. Just way too cool.

Thanks for you diligence and prompt actions to make sure all ended up well. You rock!

Best Wishes,
Dave H.; Centerville, OH


...I've had such a pleasant experience with Stargate, that I will be purchasing the Art Deco 6 oz Popcorn Machine with stand from you in the near future.

Thanks,
Jason W.; Dry Ridge, KY


"Just wanted to let you know that the Theater Seating we ordered arrived on the date as promised. I appreciate the help you provided with the order, the suggestions for the appropriate type of seat and fabric, and the prompt correspondence. We'll definitely contact you for our next project."

-Kevin Y.; New York, NY


The Home Theater blanket arrived today, and I immediately opened one to place in my office. It looks fabulous. I didn't remember the description stating that they are cotton, which is a definite plus in my estimation. The hunter green color is a perfect match; I draped the blanket over my small loveseat in my office and it looks fabulous. You were absolutely accurate in saying that the website photo does not capture how unique the texture of the blanket is. (I feel a bit silly going on about this, but it really is quite nice, better than expected.)

Gary H.; Williamsport, PA


"Bravo! You are truly a gem! Your customer service is just fantastic!"

-Geri, B.; Huntersville, NC


"When the Executive Seating arrived at my residence, I was rather surprised by the quality and style. If ever friends or family ask about your customer service and product delivery, your team will get a gold star!!"

-Jeff K., Chicago, IL


"I placed an order Wednesday, and received it today, Friday. Wow!

One thing I really look for when ordering on-line is speedy delivery. And you delivered. Thanks so much. I'll be back."

-Bradley F., Delaware, OH


"Very quick delivery. I will buy from Stargate again. Awesome DVD Marquee !!!"

-Justin, F., Cornelius, NC


"Ken, thank you so much for helping me select a popcorn machine for our home theater. I appreciate your honesty and telling me that I didn't really need a 6 ounce machine and selling me a great, less expensive 4 ounce machine. I didn't think popcorn could taste so good!"

-Larry F., Waverly, MN


"That is the neatest little sign. I have never seen anything like it for home theater. Thanks for the opportunity to purchase the extra letters. I appreciate you working with me... Just wanted to let you know I received the Cinema Marquee sign yesterday. It is VERY cute. I am so pleased with the size and quality of it. It was a pleasure working with you."

-Kris W., Grand Prairie, TX


"I placed an order and had a fedex tracking number in my inbox 2 hours later. I've ordered from lots of online stores and have never seen anyone ship so quickly. Thanks for the great service and I'll talk to you in a few weeks when it's time to order my popcorn machine."

-Alison S., Seattle, OR


"Excellent Service. Great Item. Highly Recommended."

-David, W., Wiltshire, United Kingdom


"Thanks for the nice home theater decor items. We shopped around and you beat the prices of other sites on every single item and saved us money on shipping as well. We love the lighted theater sign!"

-Stacy Y., Reston, VA


"Awesome!! Super super fast shipping!! Had all the letters I needed. Thank You!!!"

-Jayme G., Lee, NH


Wow, thank-you Mary, you are good, and the theater sconces are great! Thanks again Mary and have a great day!

Vicki F., Coronado, CA


The parts for the theater chairs arrived about an hour ago. I've already installed them and the chairs are working perfectly. I would like to say thank you for your assistance in getting the parts to me so my entire family could enjoy our new home theather. Once again, thank you for your prompt response.

Darrel B., Milford, KS


"I am a huge believer in conveying good or bad experiences with people I deal with. To this day there are places we do not shop because of how issues were handled many many years ago.

I had ordered the 6oz Contempo popper as well as a few other ancillary items and was impressed with the prompt shipment of all of the boxes. I ordered on last Friday and got the unit this past Wednesday. My excitement was curtailed when I opened up the box and heard what sounded like a bag of popcorn open and spread about. As I looked at the machine one of the side panels was completely shattered. I got on the phone to Ken immediately and as it was after hours, Ken indicated that he would get on it in the morning.

A few emails went back and forth, one included pictures I took of the unit. The next day, Thursday (as Ken promised) he was on the phone and got a new machine sent out to me with tracking number. I indicated that we had a party on Saturday and it would be most appreciated if he could get it to us on Saturday (yesterday). I was in between dives (scuba, that is why my theater is progressing at such a slow pace...but I digress) when my daughter calls and tells me that "there is a big box on the porch, it's too heavy to bring in so I'm leaving it outside". Couldn't help but smile that Ken kept his word. That impresses me the most in life, people who do what they say they are going to do.

Get back in town and can't wait to fire it up. I opened the box somewhat gingerly as I was expecting something to be wrong with it. To my surprise it was as I envisioned, a beautiful, new, and in one piece Contempo 6oz machine. Since it was only my dog and I at home, we both enjoyed an incredible batch of pocorn. Side note: Dobermans LOVE popcorn.

Fast forward to last nights party. Had a great time with wonderful friends and wonderful conversation. On the menu was a wide variety of sushi, wine,margarita's and ......popcorn!

Ken, thank you for keeping your word. I know it wasn't your fault on the broken unit. By getting me a replacement machine in such short notice has garnered you a loyal customer.

Thank you for reading this lengthy post. I just wanted to publicly thank Ken for stellar service and products as well as to add a testimonial to those that are considering dealing with Stargate Cinema.

Best regards"

-Don C., Fort Wayne, IN