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Terms and Conditions

Stargate Cinema Policy Statement

The bottom line with our policies, is that we work very hard to make each and every customer a happy one. Stargate Cinema and its staff work very hard to make that happen.
We stand behind our products and prices to the fullest extent!

  • FREE GROUND SHIPPING- Not only do we specialize in Speedy Shipping (most items usually ship out within one to two business days!), but we are currently offering Free Ground Shipping! Shipping is provided by FedEx, UPS or Common Freight Carriers to the 48 contiguous states (Alaska and Hawaii excluded). On larger items (such as seating), the driver may perform a curb-side drop off of the item. For expedited shipping or for special handling (such as inside deliveries and/or un-boxing seating products), please contact us via email (click here), or call Stargate Cinema toll free at 800.314.8578.

  • ORDERING- We accept Visa, MasterCard, Discover, American Express, plus checks and money orders via mail. Order online on our highly secure web-site (encrypted with 128 bit encryption). Stargate Cinema specializes in Speedy Shipping- even on Custom Orders! Most orders ship within one to two business days- even custom built/engraved items! While we always try to indicate, on our site, when products are out of stock. But, because we do such high volume, occasionally stock may be depleted before your order is processed. In these rare cases, we will inform you of a back order status, estimate the shipping date and offer you a refund, if so desired. We have a minimum order requirement and will not ship any orders that are less than $25. In order to help protect the environment, our online packing slips/order tracking forms are paperless e-mail only - save it to your hard drive and print a copy, as well, if you like. However, we will provide a paper receipt or invoice via USPS upon request.

  • PRICE MATCH GUARANTEE- You will notice that we maintain low every day prices all year long. Stargate Cinema is so confident in our low pricing that we offer a Price Match Guarantee. Our Price Match Guarantee applies to products that are advertised and in stock on competing authorized retailers sites carrying the identical product at the time of purchase. We will match published online prices on the same exact merchandise ( verbal price quotes do not qualify). Since we include free shipping and handling, please factor in shipping and handling fees into any price comparison. The item must be identical model numbers and products must be factory-fresh- closeout, discontinued, display, or refurbished products are not eligible for our price guarantee.

  • WARRANTY- If you need warranty information either before or after purchasing from us, please contact us at 800.314.8578. We would be glad to give you any info you need regarding warranty, or assist you with contacting the manufacturer.

  • SHIPPING- We take great effort to package our shipments to prevent damage during shipment. Occasionally, however, damage does occur during shipping. All we ask is to please report all shipping damage to Stargate Cinema immediately so we can kindly work with you and the carrier to resolve the problem. We DO NOT hold you, the customer, responsible for damage occurred during shipping and will resolve the issue with you in a kind and courteous manner. Any item which is damaged during shipping must be reported to Stargate Cinema within 12 hours of delivery. If the item was shipped from the manufacturer, we will contact the manufacturer and arrange a resolution through the manufacturer. Some items are shipped without signature verification unless specifically requested by the customer. However, shipments will always have tracking information. Stargate Cinema shall not be held responsible for lost, stolen or otherwise non-received packages which show up as 'Delivered' in the carrier's system unless signature verification was requested by the customer at the time of order.

  • CUSTOM ORDERS/SPECIAL ORDERS- We, again, specialize in fast turnaround on our custome engraved items like I Edge Light Theater Signs. These items are usually shipped out within one business day. Seating orders and some special orders may take 4 to 6 weeks before delivery. All special orders and custom orders require payment in full before the order can be processed. If you ever have questions during the production of your order, please feel free to contact us. Please note that changes to orders may not be possible after the production has started. We will always do our best to accommodate any changes during the production process, however, in some cases an alteration fee may be incurred. It is important to review your order confirmation and report any errors within 24 hours of placing the order.
    *Items that are considered custom are (but not limited to) any item which you specify custom text, and all theater seating.

  • INITIAL DEFECTS- Initial product defects will be replaced or repaired within the first 30 days. After 30 days, the manufacturer's warranty is in effect. Please keep the original factory cartons with all packing and manuals. Please report any defects to us by calling 800.314.8578 or emailing us (click here). You will be issued a Return Authorization number. Products shipped to us without a Return Authorization number will not be accepted.

  • RETURN POLICY- If at any time you are unhappy with one of our products we will work with you to resolve the problem and offer to repair, replace or exchange your original item. We kindly ask that you please measure twice before you place your order, or call us before placing your order for custom products. The bottom line is that we would like you to be completely happy with your purchase and we will work with you to find a suitable resolution. Stargate Cinema accepts product returns for refund for 30 days after the product is received under the following conditions: The original box and packing must be included with any return. Product return shipping costs must be prepaid by the customer. Some items which qualify for a refund may be subject to a restocking fee, depending on the manufacturer's policies. All custom products, including, but not limited to custom seating, custom signs, custom drapes and products with custom finishes are non-returnable. All potential returns to Stargate Cinema must be accompanied by a "Return Authorization". To obtain an "RA Number", please call us at 800.314.8578, or email us (click here).

  • PRIVACY- We respect your privacy! Stargate Cinema is "anti-Spam" and does not use unethical promotional methods. We do, on occasion, send out promotional emails that clearly includes an "opt out" link if you do not with to receive future emails from our company. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned with any outside parties. Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us (click here).

  • SECURITY- We use 128 bit encrypted SSL (Secure Socket Layer) servers for all online transactions. This is the most secure way to shop. Your credit card number is never stored in a database. It is only sent to us via a secure, encrypted connection for real time authorization. We do ask for the CVV2 code on all online transactions. This value is never stored and is requested for both parties' protection to validate that you are actually the card holder.

  • DISCLAIMER- The policies and prices of Stargate Cinema are subject to change at any time and without notice. Stargate Cinema is not responsible for typographic errors, product pricing errors, or shipping pricing errors although we will generally try to remedy any situation effected by errors.

Stargate Cinema - Home Theater Seating and Accessories